Noor Ismail Shale, PhD1

Jomo Kenyatta University of Agriculture and Technology.

Okwori Adoyi John2

Jomo Kenyatta University of Agriculture and Technology.

CITATION: Noor I S. , (PhD & Okwori A J,. (October, 2017). Role of freight forwarding on performance of port operations in Kenya: A case of Kenya ports authority. International Journal of Economics and Finance (IJEF), volume II (X), 99- 116. ISSN 2105 6008.

ABSTRACT

The role of efficient ports in the socio-economic prosperity of national and regional economies cannot be over-stated. However, their ability to effectively deliver on this role is easily undermined by circumstances in the wider socio-economic context, particularly poor hinterland connectivity. In order to enhance international trade connectivity, many advanced and advancing economies continue to invest significant resources in developing efficient ports and hinterland transport networks. The situation is different in many parts of the developing world, particularly Africa where poor economic connectivity and inefficient gateway ports result in prohibitively high transportation costs. The objectives of this study were; to determine the influence of cost on freight forwarding on port operations in Kenya, to examine the influence of lead-time on freight forwarding on port operations in Kenya, to assess the influence of service quality on freight forwarding on port operations in Kenya and to establish the influence of risk assessment on freight forwarding on port operations in Kenya. The study adopted a cross-sectional survey design using both quantitative and qualitative approaches. The target population of this study was 908 staff working on the ports logistics at that Kenya ports authority. From the study findings, it could be concluded that cost had a positive significant influence on performance of Kenya Ports Authority. It was established that order processing rate and high order fulfilment rate would increase the performance of Kenya Ports Authority and therefore, companies would choose clearing and forwarding services that would help them to improve performance. The study established that cost, lead-time, service quality and risk assessment influence positively performance of Kenya Ports Authority. Therefore, the study recommends that it would be appropriate for management to consider cost, lead-time, and service quality and risk assessment as a criteria of outsourcing clearing and forwarding services for improving performance of Kenya Ports Authority. View Full PDF Version